Qantas on line booking system is down

[Peter I]

Just trying to manage my booking and seating for a trip tomorrow but the sites are down.
Just rang Qantas and told them and would you believe it...they didn't know.

[Daniel F]

Its not down right now....

[Ben O]

Works fine for me.....

[Lukas M]

No idea if related, but JQ is having a tough day today with their systems. Caused many Cancellations today, combined with the end of School Holidays today not exactly helping...


Jetstar says it is working as quickly as possible to restore all services to normal after its computer check in system crashed today.
The system was hit by a power outage and staff at airports around the country had to check passengers in manually.
Among those facing delays are travellers returning to Queensland, Victoria and the Northern Territory where it is the final day of school holidays.
Jetstar spokeswoman Simone Pregellio says some flights could not take off at their scheduled times.
"Flights this afternoon will be affected obviously because we've had a delay to our aircraft getting out on time because of the system outage," she said.
"But ... we're working very hard to minimise the impact it has.
"There will be some delays to flights this afternoon but it should be back and fully operational by tomorrow."
ABC ONLINE

[Peter I]

Just tried again to manage my booking through Qantas but nothing but blank screen.
Once again rang Qantas and lo and behold..their screens are blank as well.
Don't know what is going on.
Unless it because the flight out is with Qantas but return to Bne is with JQ

[Peter I]

Finally Qantas has advised me that they have a problem with theirs and Jetstars on-line system.:mad:
Friend flying from Mt Isa tomorrow has to do it the old fashion way and check in at airport.

[Philip Argy]

I'm getting a bit sick of people blaming computers when anything goes wrong. It would be a rare event indeed to be genuinely caused by a computer malfunction. Usually it's a human problem and more often than not one caused by accountants who won't spend the money to build in the appropriate degree of redundancy and backup. Imagine if on-board systems were built that way!

[Brendan Lawrence]

I'm getting a bit sick of people blaming computers when anything goes wrong. It would be a rare event indeed to be genuinely caused by a computer malfunction. Usually it's a human problem and more often than not one caused by accountants who won't spend the money to build in the appropriate degree of redundancy and backup. Imagine if on-board systems were built that way!

Well when you're relying on the systems and redundancy/backup of another company and there is a power outage then there is not much you CAN do.

The Telstra Exchange that hosts a number of Jetstar servers experienced a power outage, which caused the check-in and reservations systems to go down. And JQ was one of a number of Telstra customers affected by this - QF too I gather by what people have said here? Check-in was restored 3 hours later and all other systems were fully restored and backed-up later that night.

So perhaps Philip you can thank god that Telstra don't have anything to do with on-board systems.

[Nick W.]

The system works great when all things are up and running, and a factor that we as customers have to take for using such convenience is that it will break down once in a while, but most people would rather take the chance and support new methods of timesaving and having an accessible system than revert back to past methods of buying your ticket at the airport, through a travel agent, etc etc etc.

Sure, it sucks when things go wrong (after all, everyone loves a whinge about banks, petrol prices and airlines!), but when things go well you should also be quite grateful!

N

[Adam P.]

So perhaps Philip you can thank god that Telstra don't have anything to do with on-board systems.

Hmmm... diversions by voice recognition...

Pilot: "Divert to Melbourne"
Aeroplane: "I'm sorry, I didn't quite catch that. Did you say "Vladivostok"?"
Pilot: "No"
Aeroplane: "I'm sorry, I didn't quite catch that. Did you say "Timbuktu"?"
Pilot: "Aaaarrrrggghhhh!"http://www.augk18.dsl.pipex.com/Smileys/banghead.gif
Aeroplane: "I'm sorry, I didn't quite catch that..."

[Rhys Xanthis]

The Telstra Exchange

Im going to be picky here:p

Every Telstra exchange in the country (definetly capital city ones) have batteries redundant for up to 6 hrs, but once the power fails these are only used to keep power up for 2-3 seconds until the onsite diesel generator kicks in.

What JQ's is hosted in is a data centre - and every decent data centre all over the world has backup generators, all serviced by petrol companies on individual contracts.

So i would think that the data centre probably experienced equipment failure rather than a power outage. (Or perhaps the generator failed to start).

Thrilling stuff, but this thread is now locked before it turns into something not suited to these forums -mod