Airport Hissy Fit

[Matthew Chisholm]

http://www.smh.com.au/news/technology/web/hissy-fit-is-youtube-hit/2009/02/15/1234632651548.html

[Greg F]

Thats funny!

I watch Airline on Bio channel and see the hissy fits @ EastJet but this one takes the Award! FOR SURE!

[Stephen Brown]

Yeah that's going to get you on the plane......

[Andrew McLaughlin]

Looked just like my mother-in-law...:eek::eek::eek:

[Gareth Forwood]

The video starts with the screaming woman running towards the departure gate and bouncing off a female security guard

Did I read that correctly, bouncing??? :eek:

[Matthew Chisholm]

Yes it was a bounce, but I fink she picked the wong person.

[Nathan S]

That is a pretty epic hissy fit!

I've seen bad, but not quite that bad!

[Dan Hammond]

thats one hell of a fit!

[Ryan N]

Agence France-Presse
March 05, 2009 03:41pm

CATHAY Pacific has apologised to a passenger whose hysterical tantrum after missing a flight from Hong Kong has clocked close to five million hits on YouTube.
Cathay said it had identified the member of its staff who took a mobile telephone video of the woman passenger on February 4.

The video found its way to YouTube and has since become one of the site's most popular clips ever. It has been featured in news reports and TV shows across the world.

The three-minute video starts with the screaming woman running towards the departure gate and bouncing off a female security guard at the Hong Kong airport.


She then starts banging a desk before collapsing to the floor and rolling around, while maintaining a high-pitched wail.

“We have conveyed the findings of our inquiry to the passenger concerned, and her family, and have issued an apology for the inconvenience and embarrassment she may have suffered as a result,” a Cathay spokeswoman said.

She said the person who posted the video on YouTube was not a member of staff and that the employee who had recorded the incident had been disciplined.

The airline offered the passenger seat upgrades and air miles, and she had not sought compensation from Cathay, the spokeswoman said.

[Hugh Jarse]

God, why would Cathay apologise?

It should serve as a warning to all the other airlines not to permit this woman on board! :D

Some people are just too full of their own self-importance (as this woman was).:mad:

[Rhys Xanthis]

Beacause one of their staff members took the video on their mobile phone.

The passengers conduct was stupid, but it was Cathay's employer, so I think an apology is warranted (from Cathay point of view regarding liability).

[Robert S]

Some people are just too full of their own self-importance (as this woman was).:mad:

But the customer is always right! :rolleyes:

Couldn't agree more... appeasing this kind of behaviour in any way just breeds more of the same. Some customers are always more difficult than they should be and that's life, you deal with it, but that behaviour was disgraceful (and potentially dangerous in the air).

[Sarah C]

God, why would Cathay apologise?

It should serve as a warning to all the other airlines not to permit this woman on board! :D

Some people are just too full of their own self-importance (as this woman was).:mad:

I can see why Cathay apologised but I don't think they needed to apologise. It became a story because it was on YouTube. And she gets an upgrade out of it - that serves the wrong message to passengers who act like fools. It reminds me of the Simpsons episode where Homer becomes obese - 'it rewards you for your own stupidity'.

[Raymond Rowe]

If it was in Hong Kong i can understand why.The staff at HKG are not the best to deal with.They certainly hate airline staff at Chep Lap ***.

[Michael Mak]

If it was in Hong Kong i can understand why.The staff at HKG are not the best to deal with.They certainly hate airline staff at Chep Lap ***.

Why is that Ray?

[Darren Butterworth]

Even worse was 'Bus Uncle' that was referred to in the article.