Jetstar employee charged

[Sean W]

Jetstar employee charged
http://www.newstalkzb.co.nz/newsdetail1.asp?storyID=183900

[Greg McDonald]

Radio jock probably got what he deserved if he's anything like some we have over here!!

[Scotty B]

But of course, as with all things Jetstar, all is not as it seems-

http://www.smh.com.au/travel/travel-news/claim-jetstar-employee-assaulted-kiwi-radio-star-20101012-16gwh.html

"The counter staff member was not a direct employee of Jetstar but of Skycare, a contracted firm.

Skycare had stood the man down and was conducting its own investigation, which Jetstar was supporting, the statement said.

:rolleyes:

[David Ramsay]

Greg, I couldn't have said it better myself. :rolleyes:

[Jack Melon]

Ohwell, It's Jetstar what do you expect? It's not only the first time it has happend with Jetstar. When i was on JQ492 NTL-OOL the other day, i had chewy all over my arm rest, my seat was broken, air-conditionding was broken it was like 50 degrees, technical problems with the safety instructions voice, delays what more could you ask for. I even told the head cabin crew and this is what she said: "Live with it". Great customer service. NOT! Flight back with virgin blue was completely different, Free Live'2'air Clean Aircaft, wider seats, attractive:p Nice and friendly, 30 minutes early arrival, much better airline than that ****, death, crap oh i mean jetstar.

So dont be suprised if this happens again.

Jack.

[Bernie P]

^^ Interesting first post there mate ^^

[Mick.B]

Never had a problem with Jetstar. Always friendly if you follow the well known rules.

[Brock Little]

Ohwell, It's Jetstar what do you expect? It's not only the first time it has happend with Jetstar. When i was on JQ492 NTL-OOL the other day, i had chewy all over my arm rest, my seat was broken, air-conditionding was broken it was like 50 degrees, technical problems with the safety instructions voice, delays what more could you ask for. I even told the head cabin crew and this is what she said: "Live with it". Great customer service. NOT! Flight back with virgin blue was completely different, Free Live'2'air Clean Aircaft, wider seats, attractive:p Nice and friendly, 30 minutes early arrival, much better airline than that ****, death, crap oh i mean jetstar.

So dont be suprised if this happens again.

Jack.

Hey Jack,

It was Jetstar's oldest aircraft. And the flight attendant cannot do anything about the broken seat and aircon, or even the chewing gum, during the flight. Did the chief purser just say 'live with it?' Or did she say, 'live with it, I am sorry?'
You have to remember that flight attendants are put under alot of stress these days...at least this one didn't have a major emotional breakdown.
Jetstar is probably among the best low-cost airlines in the world. It recorded rising profits this year, as well as Virgin Blue and Qantas.

Nice to see you've joined the Sydney Airport Forum :)

[Ray P.]

^^ Interesting first post there mate ^^

I think it was sponsored by VB. :rolleyes:

[Gareth U]

Jack, I wonder if the attitude displayed in your request for assistance was anything like the poor attitude displayed in first post on this forum?

I can't believe your post has not been deleted. You start of by saying that "This is not the first time to happen on Jetstar" and then tell us some 'story' about a negative experience you had! Did the flight attendant hit you?! You do not need to exaggerate (50 degrees in the cabin?). Every airline has issues with pre recorded announcements. I suppose you would like to see Qantas shut down after I tell you the safety demonstration did not play in two zones of a 747 recently and the situation had to be rectified?

And for the record, Jetstar's seats are the widest economy seats in the domestic market. And the softest too. Virgin's are over an inch narrower. But that is just mere fact.

[Nigel C]

Nice to see you've joined the Sydney Airport Forum :)

Spoken like someone who's been here for ages...

:p

[Lee G]

All I'll say on this is just wait and see what the court hearing on Friday brings .... I think it's going to be interesting to see some facts rather than media reports from a known shock jock who is used to getting a rise out of people and who is expert at media manipulation.

[Scotty B]

... so I am not sure how Jetstar is responsible for recruiting people of the 'wrong stuff'.


Andrew,

I agree with all you stated, except this. Jetstar IS responsible because they choose this method to fill positions as cheaply as they can. "All care, no responsibility", as shown by how quickly they released the information about the contracting firm.

Exactly the same as when they had the engine failure and diversion of the 330 to Bali. The first press release was very quick to point out that the Captain was a Qantas Captain (who was on secondment.) Why? Because it made them sound safer to the travelling public. Continue the illusion and mis-information. How insulting to those Jetstar pilots, and incredibly frustrating to Qantas pilots.

Scott

[Brock Little]

Spoken like someone who's been here for ages...

:p

Technically I have been here for a few months, but I haven't really been posting...I joined jetspotter.com as well :P
I know Jack from YouTube so it's nice to see him on here.

In relation to the OT, trust Air New Zealand to use this as an opportunity! :)

[Greg F]

Welcome Jack also Virginbluepilot27 << His youtube name.
Now you can attack/slag/moan at people on this forum
Just like you did on my youtube video, a JQ A320 Landing
....oh and I don't think you can display a copyrighted logo on here as your avatar either

Small sample.....................
Virginbluepilot27
Reply
f** off. i no a hell a lot about planes especially virginblue. its not my fault jetstar has cancelled 11 flights of mine and 9 are 3hrs late. i have NEVER been late with virgin. seriously Jetstar are crap they have **** food, service cabin crew. They should get a brain like u. I do and im smart face it 2 words: JETSTAR SUCKS!

[Martin Buzzell]

Well done Greg, another one exposed. At least this one didn't say he was a 744 Captain.

[D Chan]

again, it is worthwhile to question the report by the media first and ask questions before you accept the report as facts or make any judgements.

As mentioned before the check-in staff is not an employee of the airline but a staff of a ground handling agent. For example most (if not all) foreign airlines that fly into Sydney use 3rd party ground handling. Check-in staff at BA, VS, TG, UA, DL, SQ, CZ (to name a few) are employed by 3rd party ground handlers. The only staff employed by the airlines at the airport would probably be the station manager or client airlines rep. In other words airlines pay 3rd party ground handlers to handle their customers and ramp operations at outports.

Secondly the report mentioned that the assaulted passenger 'arrived late for a flight' but fails to mention what led to the altercation. One can quickly deduce a few possible scenarios that could have taken place prior to the assault:
1. Pax was denied boarding as check-in has closed
2. Pax may have verbally abused and intimidated the check-in staff to the extent the check-in staff lost his composure.

Point 1 and 2 above and not at all uncommon in the airport environment as some passengers have very little to no respect for airline staff.

[Adrian B]

OK kiddies take a breath.

Here is the simple facts of the matter.

1.
Joe public does not know who works for Jetstar or Menzies or any other third party employed by an airline. If they see a uniform of any airline, whether it be JQ, QA, BA or other, they associate that person wearing that badging with that airline, and the airline entrusts their service, reputation and business with that person. Any airline that fobs it off by saying that they are an employee of another company obviously has issues with their percieved public value of their image and reputation,

2.
The guy hit a passenger (allegedly) . END OF STORY. There is no justification for assault. The fact that the work has been charged indicates to me that in the eyes of the law, there was no self defence in play(?).

Regardless of whether the passenger was rude, annoyed, abusive etc etc etc, there are people trained in the airport to handle those situatons, and if he was under threat, he should have called for them.

[Mick F]

Andrew, why can you bag other airlines (by way of you post any possible bad press on them), but when someone tries to bag Jetstar, you fight for hell and leather?

Asking the same as Liam, do you work for Jetstar?

Cheers

Mick

[Adrian B]

Adrian,

Item one: Are there any media reports where Jetstar has specifically quoted the GHA is/was responsible and/or dismissed Jetstar's responsibility, or 'fobbed' as the term you've described?

I never mentioned media reports Andrew, please re-read my post in that regard. I was refering to posts made in this thread. D Chan I think, even your own post:

...understand that this sort of behaviour is brand damaging for Jetstar ...

Also note that the article mentions a statement from the Police:


A spokeswoman for Counties Manukau police said a man, who represents Jetstar, had been arrested and would appear in the Manukau District Court on Friday
....
Counties Manukau police did not return calls yesterday but Jetstar confirmed in a statement that police were investigating.

The counter staff member was not a direct employee of Jetstar but of Skycare, a contracted firm.

Skycare had stood the man down and was conducting its own investigation, which Jetstar was supporting, the statement said



I made the statement about fobbing off, I did not suggest that they did, I merely made the statement that in the world of outsourcing, companies can be very quick to push issues to blame third parties in an attempt to divert the customer frustiration. Take the point of the VB check in issues. VB even go as far as including statements from Navitaire in their press release, and add statementes from their third party providers about the issue. (VB Press release October 2, 2010)

Joe black doesnt care about Navitaire, they are flying VB.!!!

Item two: I don't think anyone here has condoned the actions of this representative and (if proven as true) are completely inappropriate (and I've always held that position).

However, none of the facts you state in item two, have been proven - they're all based on media reports and 'quotations', so I am not sure it is fair and appropriate for anyone to pass judgment until these details are made available - that's my only position in this debate.

Hence the word allegedly.

Being arrested or even charged with a crime and/or attending court does not constitute a finding of guilt...

I never said it did, I agree.

I do have a question however – as per the media report - “Stables later travelled to Wellington, where he was treated for concussion, bruising and cuts” – why would he have not been treated in AKL? Why travel to Wellington (later in the day) and then be treated for concussion, bruising and cuts? I find that somewhat bizarre…

You would have to ask him that, but I agree


I'm defending the individual’s right to fair and balanced investigation into the matter - everyone deserves that right...


No argument here.

[Jack Melon]

Welcome Jack also Virginbluepilot27 << His youtube name.
Now you can attack/slag/moan at people on this forum
Just like you did on my youtube video, a JQ A320 Landing
....oh and I don't think you can display a copyrighted logo on here as your avatar either

Small sample.....................
Virginbluepilot27
Reply
f** off. i no a hell a lot about planes especially virginblue. its not my fault jetstar has cancelled 11 flights of mine and 9 are 3hrs late. i have NEVER been late with virgin. seriously Jetstar are crap they have **** food, service cabin crew. They should get a brain like u. I do and im smart face it 2 words: JETSTAR SUCKS!

Is it hurting you in a physical way? If so yes go have a cry. You must be liberal, not moving forward from that comment i made a while ago. Get over it its life. Oh wow sorry for stealing 1 of 1000's of vb logos.

[Jack Melon]

Jack - why did you fly JQ to Newcastle if you despise them so much?



What was specifically 'broken' with your seat? No recline?



The aircraft would never have departed if the cabin temperature was this high - I think you're lying.



Delays occur with all airlines - For FY10, Virgin had the highest cancellations of all airlines (QF/JQ/TT).



That's incorrect.



That's impressive - was Virgin trialing a supersonic version of the 737? Unless you departed well ahead of schedule (which would be unlikely), there is no way you would have made up 30 minutes on a NTL/OOL sector which is at best 50 or so minutes flight-time...



I thought that was only free if your flight is delayed by x minutes? Is it now free on all DJ flights?



Ground staff in New Zealand are employees of a contracted ground handling provider, just like any other airline that contracts ground handling services (which includes almost all airlines world-wide, including full service carriers) - so I am not sure how Jetstar is responsible for recruiting people of the 'wrong stuff'. You've also made an assumption of this person character yet you:

a) Don't know anything about this person; and
b) Don't know the full facts of the incident - a media report does not cut it.

1. Jetstar was my only option because virgin was sold out to prove how more popular they are, not lying, 2 months back jetstar was $40 cheaper for the same route same day 20mins apart with virgin and i chatted with 2 people at departure gate and they said they only fly with virgin, even if they are dearer. Mainly for there "Sexy and attractive (hot) Cabin crew :P
2. Recline and ne of the things that holds it too the floor snapped from a previous flight.
3. I said it was "like" not "it was" 50 degrees. More around 35 or so but it "felt like 50".
4. My mistake was ment to say 30 minutes late due to rain/flodding. So thats why we got free live2air and free cans and cheese and crackers.
5. It is possibe to do the route in 30 minutes the flight was schedueld for 1hr 20mins. 12:05dep, 2:20pm arrival (NSW Time) and pilot said flight time will be 50 minutes. My Mel-ntl flight was 35 minutes early once, other times around 10-20 minutes early.

Thanks.

[Brock Little]

5. It is possibe to do the route in 30 minutes the flight was schedueld for 1hr 20mins. 12:05dep, 2:20pm arrival (NSW Time) and pilot said flight time will be 50 minutes. My Mel-ntl flight was 35 minutes early once, other times around 10-20 minutes early.

Thanks.

Any airline can exaggerate the schedule of their flights so they all look like they come on-time or early...Ryanair, for instance, does this. My DJ flight from OOL-NTL was scheduled for 50 minutes, and we arrived on time. OOL-NTL flight time is usually between 50-65 minutes, depending on various factors, eg. weather. :)

Is it hurting you in a physical way? If so yes go have a cry. You must be liberal, not moving forward from that comment i made a while ago. Get over it its life. Oh wow sorry for stealing 1 of 1000's of vb logos.

Virgin Blue's logo is still the same, no matter what. It is a trademark. There is only one out there, albeit it is with lots of different backgrounds, etc. I'm not telling you off for using it though...you aren't earning money using that logo so I'd call it fair use.

[Jack Melon]

i meant like theres 1000's of ones out there not 1000's of different types lol. How are you brock? Has VH-VUW, or VH-VUX been to ool yet?

[Mick F]

Jack,
Gold Coast - Williamtown is 314nm's. To do it in 30mins, it would have to AVERAGE 628kts. Highly unlikely.

Think you need to:
a) Show a bit of respect for others on this board
b) Respect the rules of the board
c) Contribute with information that is worthwhile to the board

Cheers

Mick

[Jack Melon]

Not 30 minutes flight, 30 minutes late. They can do it in 50 minutes.

[Brock Little]

i meant like theres 1000's of ones out there not 1000's of different types lol. How are you brock? Has VH-VUW, or VH-VUX been to ool yet?

I'm good thankyou! Sorry this is getting OT, but what about you? VUW and VUX both have been to OOL, and I'm sure they've been to NTL as well.

[Mick F]

5. It is possibe to do the route in 30 minutes the flight was schedueld for 1hr 20mins. 12:05dep, 2:20pm arrival (NSW Time) and pilot said flight time will be 50 minutes. My Mel-ntl flight was 35 minutes early once, other times around 10-20 minutes early.

Mick

[Jack Melon]

I'm good thankyou! Sorry this is getting OT, but what about you? VUW and VUX both have been to OOL, and I'm sure they've been to NTL as well.

Thats good, still raining? Its been raining very bad today. Yeah most likely they have. Its gonna be funny when those 105 new vb planes just start to come in nxt year.

[Sarah C]

Mods - can we close this topic, all it has turned to is a slanging match and has moved away from the actual topic.