Deni G
9th November 2010, 03:12 PM
from news.com.au
http://www.news.com.au/travel/news/luton-airport-accused-of-forcing-a-fee-to-skip-queues/story-e6frfq80-1225949735168
AN airport in the UK has been accused of deliberately encouraging security lines to grow long to persuade passengers to pay a fee for faster priority lines.
A security guard blew the whistle on London’s Luton Airport claiming the airport began offering a way for passengers to skip the queues by paying £3 ($4.78), financial news website This is Money reports.
Bristol and Aberdeen airports charge £5 ($8) and Leeds Bradford, East Midlands, Liverpool John Lennon and Newcastle airports have £3 ($4.78) charges.
The guard said staff are instructed to make the lines long in order to force passengers to pay for the faster line.
The strict checks - involving the removal of shoes and belts, body scans and pat-down searches – is forcing passengers to arrive at airports up to three hours before departure to make sure they catch their flights.
Read more: http://www.news.com.au/travel/news/luton-airport-accused-of-forcing-a-fee-to-skip-queues/story-e6frfq80-1225949735168#ixzz14l7mnDuC
The claim came after passengers were advised to allow more time - up to three hours - for security checks following a cargo plane terror plot originating from Yemen.
The airport denied the guard’s claims.
Simon Evans, chief executive of The Air Transport Users Council, said the claim is troubling and that “going through security is not a service, not a perk, it is something that people have to do.”
Read more: http://www.news.com.au/travel/news/luton-airport-accused-of-forcing-a-fee-to-skip-queues/story-e6frfq80-1225949735168#ixzz14l7sV6GE
http://www.news.com.au/travel/news/luton-airport-accused-of-forcing-a-fee-to-skip-queues/story-e6frfq80-1225949735168
AN airport in the UK has been accused of deliberately encouraging security lines to grow long to persuade passengers to pay a fee for faster priority lines.
A security guard blew the whistle on London’s Luton Airport claiming the airport began offering a way for passengers to skip the queues by paying £3 ($4.78), financial news website This is Money reports.
Bristol and Aberdeen airports charge £5 ($8) and Leeds Bradford, East Midlands, Liverpool John Lennon and Newcastle airports have £3 ($4.78) charges.
The guard said staff are instructed to make the lines long in order to force passengers to pay for the faster line.
The strict checks - involving the removal of shoes and belts, body scans and pat-down searches – is forcing passengers to arrive at airports up to three hours before departure to make sure they catch their flights.
Read more: http://www.news.com.au/travel/news/luton-airport-accused-of-forcing-a-fee-to-skip-queues/story-e6frfq80-1225949735168#ixzz14l7mnDuC
The claim came after passengers were advised to allow more time - up to three hours - for security checks following a cargo plane terror plot originating from Yemen.
The airport denied the guard’s claims.
Simon Evans, chief executive of The Air Transport Users Council, said the claim is troubling and that “going through security is not a service, not a perk, it is something that people have to do.”
Read more: http://www.news.com.au/travel/news/luton-airport-accused-of-forcing-a-fee-to-skip-queues/story-e6frfq80-1225949735168#ixzz14l7sV6GE