Check-in Systems Offline

[Trevor Sinclair]

Does anyone have more info on this issue? Travellers are facing delays across the country with some airport check-in systems failing.

[Michael Mak]

Just saw this on Virgin Australia's Facebook page:

Virgin Australia is currently experiencing an IT outage that is affecting check in processes at airports and booking a flight at www.virginaustralia.com (http://www.virginaustralia.com/)
We are encouraging our guests to continue to the airport where our team will be able to check you in for your flight.
We apologise for the delays at airports but will have you on your way as soon as we can.

[Trevor Sinclair]

Thanks Michael.

[Michael Cleary]

So, Virgin, Jetstar and Tiger all use the same system I gather?

[Sarah C]

Yep, they all use Navitaire........the same thing happened around a major holiday before on a weekend too.

[D Chan]

http://www.theage.com.au/victoria/airports-return-to-normal-after-checkin-crash-20121110-294dr.html

[Michael Cleary]

Seems the IT Data Centre in question doesn't have UPS, or it didn't work.

UPS in this case being Uninterruptable Power Supply. Any reputable Data Centre should have it, and test it regularly.

[Matt R]

Seems the IT Data Centre in question doesn't have UPS, or it didn't work.


We have a rack in that DC, and the UPS was fine. The problem was the aircon stopped working and everything shut down due to high temps.

[Michael Cleary]

We have a rack in that DC, and the UPS was fine. The problem was the aircon stopped working and everything shut down due to high temps.

According to a thread in Whirlpool.net , the DC power was lost at around 8am, UPS kicked in, but some of the AirCon tripped, thus causing the temperature to rise - which of course triggers other things to shut down. Obviously they lasted for an hour or so before the Navitaire servers were affected.

Numerous customers are no doubt perusing their SLA's for compensation - though of course the end customers - passengers - will not benefit there.

[Philip Argy]

According to a thread in Whirlpool.net ... some of the AirCon tripped, thus causing the temperature to rise - which of course triggers other things to shut down. Obviously they lasted for an hour or so before the Navitaire servers were affected.

You mean in the course of an hour a critical temperature rise and gradual shut down of "other things" went unnoticed/unactioned by any human or system? That doesn't sound too impressive to me! :eek:

[Matthew Chisholm]

Incredible that in this day and age of technology issues like this still occur.

[Matt R]

You mean in the course of an hour a critical temperature rise and gradual shut down of "other things" went unnoticed/unactioned by any human or system? That doesn't sound too impressive to me! :eek:

Oh, it was noticed. they just couldn't get it going...

Description: A utility power incident was detected at 8:02am site local time and customer loads were transferred to generator power. Multiple AHU tripped and had cause high temperature.
Status Update: Equinix Facility engineer has confimed that the AHUs are back up and the temprature is going back to normal. They are coordinating with utility provider to investigate the root cause.


AHU being "Air Handler Unit"