Quote:
Originally Posted by Marty H
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Is this the comment?
Qantas has to learn that patriotism isn't enough. We flew with them recently to the UK. We got a shabby, uncomfortable, 24 year old plane that was on its last run before being put out in the desert to retire! The staff were mostly rude, the 'service' appalling to non-existent (we even had to find our own water as none extra was offered throughout the flight) & we didn't get what we had paid for in ie: the scheduled modern plane & Video On Demand because this plane wasn't fitted with it. Qantas can't expect people to become patriotic when they treat customers with contempt & mislead them about the onboard facilities. Singapore all the way - who are also cheaper.
Or this?
I've had both fantastic (Qantaslink) and bad (international) Qantas trips, but it's the price that gets me. They would never have dropped their fares without the introduction of Virgin some 10 years ago, and still haven't matched completely. It may have taken the public 15 years to wake up and choose alternatives to Qantas but it will take more than 15 years for them to recover their reputation.
Seems to be the great majority of peoples comments are very anti-qantas...