Quote:
Originally Posted by Owen H
While it is true that a lot of the call button presses are "false alarms" so to speak (kids love pressing them, and people tend to lean on them when they are asleep) that is of course no excuse for it to take that long to attend to you.
If you had an issue with the excuse given, you are always within your rights to ask to speak to the cabin manager, and raise your issue of service, and the response with them, or write to the customer service department and express your concern.
There isn't much Qantas can do unless you let them know about the problem.
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Thanks Owen, I did eventually speak to the cabin service manager and she did make an apology with a small bottle of red "for the poor service I experienced" (as in her own words).
Being someone who works in the same industry, I hate to be complaining about any individual staff, given the CSM's sincere apology and this mindset, I finally decided not to write to Qantas customer services.
However I do think some cabin crew members need to realise that they are actually being paid to provide attentive services to passengers (of course plus other duties as well).
Cheers.