Quote:
Originally Posted by Peter H.
I was booked on QF #149 Syd-Lax on 20 Apr. It was cancelled on 8th April. This flight ran 3 days a week and is now only on Fri's. Have been shoved to Syd- Melb on domestic joining QF 93 to LAX. Makes it that much longer when one is going straight through to Fort Lauderdale.
Thats Qantas for you.
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QANTAS CONDITIONS OF CARRIAGE
Quote:
9. Schedules, Late or Cancelled Flights
9.1 Schedules
(a) The flight time shown on your ticket may change between the date of issue and your date of travel. We do not guarantee the flight times and they do not form part of your contract of carriage with us.
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9.2 Late or Cancelled Flights (Except in Circumstances Beyond Our Control)
We will take all reasonable measures necessary to carry you and your baggage and to avoid delay in doing so. In doing so and in order to prevent a flight cancellation, in exceptional circumstances we may arrange for a flight to be operated on our behalf by an alternative carrier and/or aircraft.
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If we:
cancel a flight
fail to operate a flight reasonably according to the flight schedule
fail to stop at your destination or stopover destination, or
cause you to miss a connecting flight on your ticket on which you hold a confirmed reservation,
you can choose one of the following three options:
Option 1 - we will carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charge and, where necessary, extend the validity period of your ticket
Subject to the provisions of 6.9 and 9.1 above, these shall be the only remedies available to you and we shall have no further liability to you unless otherwise specified by the convention or any applicable laws
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May seem like a gamble, but if you tick the box you're accepting the terms and conditions. Other airlines have similiar policies, but at least they take it upon themselves to find alternate flights for you. Similarly, you can quote this legal document if they do not provide the correct services, and the same goes for other airlines. It is a contract you are agreeing to, after all. Both sides need to keep their ends of the deal!
Think of it this way - it will make getting Fort Lauderdale so much sweeter when you eventually arrive!
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