I think most people understand that the Airline cannot control the weather. What they can control is their service and communication, or in Jetstar's case, perhaps not. It seems out of control.
Quote:
After being left in a lounge for an estimated 45 minutes, passengers were informed the flight had been cancelled and they would be bussed to Tullamarine.
"We were told we were booked on a Qantas flight to Sydney at 9.30am," Mr Waters said.
"I went to ask at the desk and they said 'we know nothing about you'."
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This sounds exactly what happened to me on a what was supposed to be a JQ flight back to Sydney from the Sunshine Coast a while back. The weather up there was really miserable and visibility was almost nought. DJ didn't even bother to turn up but straight away whisked all their pax off to Brizzie.
Jetstar keept us hanging for 3 hours saying "then plane will be here soon", etc. Needless to say, eventually we were also bussed off to Brisbane and of course, QF didn't know anything about it etc. I eventually got home 8 hours late.
