Why wouldn't you just look up ff availability in your CRS & save time on hold? From memory when used to do this, we used to look up Amadeus & economy class was eg. on QF (x class) & on AA (T class).
An agent has a vested interest in trying harder, as usually his/her job, pay packet or bonus/incentive payments riding on it. A Qantas employee probably doesn't have any of that incentive.
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