Keeping in mind that many on this board would much prefer the discussion/article be related to our new 787 (understood and granted) The bigger picture (from my personal viewpoint as an employee) is that the company has serious customer service related issues (which cost us significant revenue) and maintenance related issues (which cost us both revenue and schedule delays) which our illustrious CEO should be discussing/and how its going to be fixed in a magazine that is read directly by our flying customers. Yes its good to highlight all the great features of this new aircraft but how about we concentrate on getting all the post merger issues fixed first including our merged contracts.
Enjoy the new airplane...at least maintenance delays should be minimal/non existent at best.
MS