In the case you are looking at its either the sale isn't valid from Queenstown, is sold out, or is not on sale in the New Zealand market.
If it is valid the only way to buy it is from a travel agent, as the fares can be mixed on a half return basis. That is if it is an actual return airfare and not simply two one way fares in the same PNR.
The Air NZ website sells it one way, based on NZ market airfares. That is to say it is not available to Australian residents from the website.
SO unless you do a standard return airfare online, where it should price everything on an Australian market airfare a travel agent is the only way to buy it.
Hope thats of some help!
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