cancelled flight Virgin Australia
VA 1141 SYD > BNK today
My Dad was booked on this flight today and was given an email 3 hrs before departure As below ...
*************We regret to advise changes to your Virgin Australia flight with booking reference number: C>>OOO. We sincerely apologise, as we realise that this may disrupt your plans.
We have re-booked you on a new flight. Details of your new itinerary are below.
Booking Reference: C>>>>)
Original Flight Details
Flight Number:
VA1141
10 Jul 2014 Scheduled Departure:
14:15 10 Jul 2014
Sydney Scheduled Arrival:
15:30 10 Jul 2014
Ballina
New Flight Details
Flight Number:
VA1141
13 Jul 2014 Revised Departure:
14:15 13 Jul 2014
Sydney Revised Arrival:
15:30 13 Jul 2014
Ballina
*******************
They re -booked him without asking on a flight 3 days later , Have the ops team at Virgin fallen out of their tree !!
Both Rex and Jetstar operated into Ballina today from Syd, after 5 phones calls to a Phillipine call centre he was booked onto a flight to Gold Coast at 530pm tonite
Virgin Australia , you guys have got to sort out your act , YOU Cancel a flight 3 hrs before departure and re-book the customer on a domestic flight 3 days later ??
Last edited by Laurent Sanhard; 10th July 2014 at 06:45 PM.
Reason: spell check
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