[Steve S... 2]

Hi,

As a loyal VA customer, slowly fading from once again slow/crowded check-in, late running aircraft, and shabby aircraft...

I flew Qantas from Cairns to Sydney. Boy oh boy... it was refreshing to check-in with no crowds, depart on time, even in monsoonal weather at Cairns yesterday, have professionally spoken and smiling staff, well fed, and a superb (in my opinion) seat back entertainment system.

I saw a glimpse of what airline travel used to be like in Australia, simple, relaxed, professional and stress free.

It was beautiful.

Maybe it helped to fly in VH-VZR, a young aircraft, and not a 737-400 who knows.

You are getting it right now Qantas... I'll be back.

Regards,

Steve S