Felt the same way about the airline and their staff on my recent trip to Brisbane, extremely friendly and the check in process was very smooth. The seat was reasonably comfortable on both aircraft (738/734) but there was no AVOD, not that it mattered on a 1 hour flight where the window was more than enough for entertainment. In VA's defence, they're in a period of restructuring and transferring systems, (To Sabre?? not sure what it's called) so give them some time and I'm sure their service will be much better.
But just be aware, (as you most probably are) you get bad and good flights on ALL airlines.
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Sigh.
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