The only issue I have had was with QF domestic, not long after Ansett had folded in late 2001.
I was travelling ADL – MEL – BNE – LRE. My suitcase had been checked for all the way through as it was QF all the way. However, when wandering through the BNE domestic terminal on my way down to the QF link gate 1, I was my case on the carousel doing the rounds! I checked the tag, it quite clearly stated LRE.
I took my bag to the counter and explained what happened. They apologized profusely and sent it on it’s merry way. However, when I arrived in LRE, there was nothing for me there! It came the next day on the next flight.
I wrote a complaint email to QF. In the email I implied that QF had not care factor as they were currently the only national carrier. I made veiled threats of changing to DJ as soon as they were flying the kind of routes that I got around on. It took four months, but I eventually got 2 x $100 Myer vouchers, so I felt placated. It still shouldn’t have happened though.
