When I travelled first class from BOS to SJU on AA a couple of years ago to catch a cruise ship they lost all my luggage, so I spent an entire 7 day cruise with no luggage - just living in a pair of Carnival Cruise branded t-shirts and shorts because I was told I would be re-united with my luggage "at the next port". When I returned to San Juan they delivered my luggage to the ship, explaining that it had just missed the flight from BOS and they had had it sitting there since an hour before the cruise ship had left! So my 12 expensive ship to shore calls that were met with a negative answer when I enquired as to its whereabouts were lies designed to avoid AA having to organise for my luggage to meet the ship at any of its 5 ports.
When I checked in to then go to LAX I asked if they could please send one bag to LHR and the other to SYD. The response was "We can't do that, Sir". I said "Why not, you did last time!". Went straight over their head I'm afraid.
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Philip
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