Qf32 vh-oej @ yscb 15/11

[Matt_L]

Adam,
sure you have a valid point there, but as many have said before Canberra isnt a third world city. It just seems irrespective of the fact that buses weren't ordered the situation was handled poorly.
Something better should and could of been done to handle this situation as no doubt a great deal of these passengers will be not flying the Kangaroo again and either will some friends through word of mouth.