About time DJ bought a new computer

[Andrew P]

Last night I flew DJ 889 MEL-SYD with a scheduled departure time of 19.45, we eventually left at 21.50 and made the curfew at Sydney with 3 minutes to spare.

As I had Web Check-in at the office in Sydney the day before, I had my return boarding pass with me. Arrived at the airport at 7.00pm, only to find masses of people waiting in lines for check-in, so by-passed them.

Then the announcement saying check-in computers had failed, and will be back online shortly. Never came back again last night.

Therefore, in the end, everyone had to be manually processed on handwritten boarding passes

To board the plane , all manual were called first and marked off, then anyone with a pre-printed were boarded and given what seats were left over, took 60 minutes just to board the plane. Crew must have counted the passengers about 15 times.

By the time DJ had finished loading, pilot announced necessary to re-fuel again, as may miss Sydney curfew and thus return top MEL.

Flight was at 28,000 feet so he could get down in Sydney by 11.00pm

Crew left SKY TV on free for whole flight, and gave out free cups of water. (whoopee)

Hope the DJ’s IT director is sacked this morning

What no Disaster Recovery Plan, or even a back-up system??

Banjo

PS my colleague who was on the 6.00pm arrived SYD at 7.10pm but did not get off the plane until 8.40pm as no gates were available, because the system was down nationwide.

PPS on the flight down in the morning, same colleague seat was already occupied by another gentlemen, (Co-incidentally both of Indian heritage), computer has allocated the same seat to 2 guests. That took 10 minutes for ground staff to sort out.

PPPS Fortunately my next flight is on QF flight, next week.