Due to the recent bombings in Mumbai, the following outlines the options available to Qantas passengers who are holding a ticket validated to Qantas (081 paper) for travel on or before 04 December 2008 and who wish to make changes to their bookings.
Passengers may, without penalty:
· Defer travel to/from Mumbai
· Return to the origin port via the most direct routing using Qantas.
· Bypass Mumbai as a stopover point and continue to the next ticketed destination via the most direct routing using Qantas.
· Change destinations. The value of the existing ticket can be used towards the purchase of a new ticket. If the new fare is lower than the existing ticket fare, a refund of the residual value will apply. If the new fare is more expensive than the existing ticket fare, the fare difference is payable by the passenger. Additional taxes may apply.
Conditions
· All changes to travel dates must be made prior to midnight 02 December 2008
· New travel dates must be prior to 04 March 2009.
· For travel to/from Mumbai, the new flight must be for the same reservation class and is subject to availability.
· Any 3rd party costs/penalties, such as hotel or other ground operator fees incurred will not be waived by Qantas.
· All other rules and conditions of the ticket remain unchanged
Frequent Flyer Redemption Tickets
Passengers travelling on redemption tickets are entitled to the same options and conditions as listed above.
Note: Passengers on partner airline services are able to re-book or re-route subject to redemption seat availability only
Refunds
· For passengers departing prior to 04 December 2008 who wish to cancel travel, any refund penalties will be waived for tickets issued on or prior to 27 November 2008.
· This excludes penalties imposed by suppliers or third parties.
· To request a refund, return your ticket to the original point of purchase prior to 05 December 2008.
· Other than above normal refund policies apply.
Any passengers with concerns or questions about safety issues associated with travel to/from Mumbai should contact their National Foreign Affairs department, or alternatively contact the Australian Department of Foreign Affairs and Trade at
www.dfat.gov.au or on + 61 2 6261 3305 or 1300 555135 (local call cost within Australia)
Qantas contacts are available at your local Qantas Office
To get an update on the status of your flight you can visit our real time Arrivals and Departures pages which will give you
information on specific flights.
Issued
27 November 2008