Problems with QF1 early March

[Michael Rychter]

My wife and I flew QF2 BKK-SYD (J) on 3 March. We received a SMS onto my phone a day before to tell us that the flight would be delayed by 10 hours and the following day Qantas followed up with a phone call.

All in all we could not fault the preflight warnings although we were surprised we weren't offered accommodation on perhaps the BA flight. It seems there were few seats there anyway.

I had hoped to log a message onto the YSSY board to find out why there was a delay but as we now know - the board was down!

Our issues were that we needed to extend our hotel arrangements by an additional day and had to go to (new) BKK airport about midnight for a 3:45am departure.

On another subject, the new BKK airport is HUGE!

[Ash W]

Originally Posted by Michael Rychter

My wife and I flew QF2 BKK-SYD (J) on 3 March. We received a SMS onto my phone a day before to tell us that the flight would be delayed by 10 hours and the following day Qantas followed up with a phone call.

All in all we could not fault the preflight warnings although we were surprised we weren't offered accommodation on perhaps the BA flight. It seems there were few seats there anyway.

I had hoped to log a message onto the YSSY board to find out why there was a delay but as we now know - the board was down!

Our issues were that we needed to extend our hotel arrangements by an additional day and had to go to (new) BKK airport about midnight for a 3:45am departure.

On another subject, the new BKK airport is HUGE!

That more or less mirrored my experiance. The SMS came really early in the day, about 5am Bangkok time and the phone call from them to say not check in until later was very much appreciated. I didn't have any hotel issues as I was staying at the wife's place. I was flying in Y, but am platinum FF, I doubt they would/could have called every passenger on the a/c. Maybe just the premium cabins and the platinum/gold FF'ers.

The only bad thing with the delay was the ground handling in London. We had to wait a good 20-30 minutes for a stand, which is understandable as we arrived 4.5 hours late (having done the usual 30 minute circuit of NE London). The stand ended up being a remote stand, but would you beleive they only sent 2 buses to unload the whole aircraft. Surley to god they would have realised the massive delay and beg, stole and borrowed some extra buses. I was at the rear of the first Y cabin and it took me an hour after the first passenger to get off the aircraft. I reckon the way it was going it would have taken another hour for the pax right down the back to get off.

[Eli B]

"Y+" is called W Class btw people.

and regarding the sms/phone call notifications, im pretty sure everyone joining the QF1 that night, or any other flight that has a known significant delay such as these examples Qantas contacts every passenger.

[David Sims]

Soulds like quite a few problems with the 744 fleet. Lets hope they get them all on-line again soon.