cancelled flight Virgin Australia

[Laurent Sanhard]

VA 1141 SYD > BNK today
My Dad was booked on this flight today and was given an email 3 hrs before departure As below ...

*************We regret to advise changes to your Virgin Australia flight with booking reference number: C>>OOO. We sincerely apologise, as we realise that this may disrupt your plans.

We have re-booked you on a new flight. Details of your new itinerary are below.

Booking Reference: C>>>>)

Original Flight Details

Flight Number:
VA1141
10 Jul 2014 Scheduled Departure:
14:15 10 Jul 2014
Sydney Scheduled Arrival:
15:30 10 Jul 2014
Ballina


New Flight Details

Flight Number:
VA1141
13 Jul 2014 Revised Departure:
14:15 13 Jul 2014
Sydney Revised Arrival:
15:30 13 Jul 2014
Ballina
*******************
They re -booked him without asking on a flight 3 days later , Have the ops team at Virgin fallen out of their tree !!
Both Rex and Jetstar operated into Ballina today from Syd, after 5 phones calls to a Phillipine call centre he was booked onto a flight to Gold Coast at 530pm tonite

Virgin Australia , you guys have got to sort out your act , YOU Cancel a flight 3 hrs before departure and re-book the customer on a domestic flight 3 days later ??