Jetstar Customer Guarantee

[Andrew P]

JetStar has issued a new Customer Guarantee

1. Your safety is our highest priority.
2. We commit to provide the lowest fares with our "Price Beat Guarantee".
3. Our team are always here to help, 24 hours a day, seven days a week.
4. We'll let you know your choices if your flight is changed before you travel.
5. We'll keep you updated and provide options if things don't go to plan on the day.
6. You will get what you paid for.
7. You can have confidence in how quickly we will respond to an issue.
8. You can have confidence in how quickly we will refund you money.
9. We share your passion for protecting our environment.
10. We commit to the privacy of your personal information.

number 6 says it all, if cheap, expect cheap

Banjo