The problem I have Ryan is firstly you said she was denied entry to the Qantas club, but then later mentioned she was allowed access to the business class lounge. I assume this was the same trip and same airport?

My point being maybe your friend miss interpreted what she was being told when she was 'refused' entry to the Qantas club, when in fact they may have well been directing her to the business class lounge which she is entitled to use on an upgrade. It is all in the interpretation.

It's the same trip Ash.

I didn't go into the finer details of her query with her. Anyway, the trip is over now so it will be interesting to see what happens the next time we fly.

As I said, the last time I redeemed points for a J fare down and a Y fare back, was Friday week ago 13/5-14/5/2011, and I had no issues getting into the BUSINESS LOUNGE...

I am thinking that the person was turned away from the Qantas Club, and perhaps misunderstood that they actually had access to go into the BUSINESS LOUNGE, so a simple mistake in communication...