VirginBlue to launch a three class configuration ?

[NickN]

It's all good mate, and yes for us spotters we tend to take into account things like cockpit access more than others do.

As with most organizations, customer service/care seems to fluctuate depending on who you manage to get on the day. Uniform customer care is something most companies aspire to but rarely manage to achieve, basically because their representatives all have different personalities and perceptions of what is or isn't good care.

It's a shame that that is the way but unfortunately it's probably going to be an ongoing issue until they can clone their reps in the same image.