Jetstar/Qantas Domestic question:

[Gareth U]

Originally Posted by Villy Curtin

I would consider it to be highly unlikely that you would be "put on" a Qantas flight if your Jetstar flight went unserviced for any reason.

Happens regularly enough. When disrupted, Qantas is Jetstar's preferred option when accommodating passengers on another carrier, or even to move the passengers before the next JQ service.


And don't believe everything you hear. I have had Jetstar customers complain (for various reasons) that they have ended up on a QF service.

[Scotty B]

Originally Posted by Gareth U

... Qantas is Jetstar's preferred option when accommodating passengers on another carrier.....

What a fascinating choice of words.

[Jamie D]

i got a text message from JQ when flying from mel to per in february saying my afternoon flight to per had been cancelled and to call them to make arrangements. They offered me a choice of 2 qantas flights, tomorrows jq flight or a full refund. I naturally took the qantas flights, was a nice upgrade to per!

[Adam.S]

Intersting feedback, thanks for your replies.

For a seperate flight, another question has arisen regarding flight changes:
I have booked a Qantas red E-deal, however would like to change my booking to the next scheduled flight departing an hour later.
Am I correct in reading that changing a flight booking online will result in a $50 fee?

If so, what is stopping me from cancelling the flight, getting the flight credit from that, then using the credit to book a 'new' flight.....thus avoiding the 'change of flight' fee ?

[Greg McDonald]

Originally Posted by Adam.S

If so, what is stopping me from cancelling the flight, getting the flight credit from that, then using the credit to book a 'new' flight.....thus avoiding the 'change of flight' fee ?

Not 100% sure but I think if you cancel a red-e deal, there is no refund.

[Ash W]

Originally Posted by Adam.S

Intersting feedback, thanks for your replies.

For a seperate flight, another question has arisen regarding flight changes:
I have booked a Qantas red E-deal, however would like to change my booking to the next scheduled flight departing an hour later.
Am I correct in reading that changing a flight booking online will result in a $50 fee?

If so, what is stopping me from cancelling the flight, getting the flight credit from that, then using the credit to book a 'new' flight.....thus avoiding the 'change of flight' fee ?

Here are the rules for a Red E-deal. Note in particular the bit where it says if you cancel you cannot use a credit for a canceled flight for a flight on the same day!

Also if you look at the fee's you will see it does indeed cost $50 to change but no fee to cancel

Booking Changes
Changes can be made online at qantas.com/yourbooking, otherwise call 13 13 13.
Exception: For changes to combined Qantas and Jetstar bookings, and to multi-cty bookings call 13 13 13.
Changes before the day of scheduled departure:
Your original fare may be used as credit towards a new fare of equal or higher value, provided the new fare conditions are met.
For changes made over the phone, you must pay the service fee applicable as at the date of change.
At the time of making the change you must pay:
the change fee applicable as at the date of the change
any fare difference between the fare for your new booking and the original fare.
Once your booking is made the current change fee and service fee can be viewed anytime at qantas.com/your booking
Your new booking must be for travel anywhere on the Qantas network within 12 months of the date that the original ticket was issued. However, you cannot re-book and travel on the same day.

Changes on the day of scheduled departure:
Not permitted. Loss of fare.
Name Changes Not permitted
Cancellations (including no show) Before the day of scheduled departure:

Re-booking - see 'Booking Changes' above.
Ticket value can be used towards a new booking for travel anywhere on the Qantas network within 12 months of the date that the original ticket was issued. However, you cannot re-book and travel on the same day.
Any credit is the Australian dollar price
No refund.
On the day of scheduled departure:
Not permitted. Loss of fare.

[Adam.S]

Originally Posted by Ash W

Here are the rules for a Red E-deal. Note in particular the bit where it says if you cancel you cannot use a credit for a canceled flight for a flight on the same day!

Also if you look at the fee's you will see it does indeed cost $50 to change but no fee to cancel.

Thanks for this.
Seems a bit harsh on Qantas' behalf, although somewhat understandable.

So am I correct in thinking that I can cancel, receive credit to be used in 12months, then make a new booking for the same day (paying in full this time, not using the credit just gained)?

[Ash W]

Nothing unusual or harsh in their rules. Consider yourself lucky Qantas allows cancellation, many airlines don't allow that.

And yes I read it the same that you can cancel anytime before the day before and receive a credit which can be used on any day other than the day of the flight you canceled.

[Ricky T]

Originally Posted by Adam.S

So am I correct in thinking that I can cancel, receive credit to be used in 12months, then make a new booking for the same day (paying in full this time, not using the credit just gained)?

Yes, you can cancel your original booking and do a new booking for the same day. You will receive a credit equal to the value of the original booking which is valid for 12 months and the cancellation/flight change fee of $50 will be deducted when you use the credit in the future.