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Old 10th October 2012, 08:16 AM
Justin L Justin L is offline
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No, United are not that bad. I have never had an issue with them domestically or internationally.

And what's wrong with the United CEO writing his monthly piece on the 787? I'm sure Qantas an other airlines had similar articles when they introduced their first A380s.

While the author's concern may be customer service, there are people and business travelers who choose a certain flight based on aircraft type.
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Old 10th October 2012, 09:48 AM
Rowan McKeever Rowan McKeever is offline
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Quote:
Originally Posted by Justin L View Post
And what's wrong with the United CEO writing his monthly piece on the 787? I'm sure Qantas an other airlines had similar articles when they introduced their first A380s.

While the author's concern may be customer service, there are people and business travelers who choose a certain flight based on aircraft type.
Absolutely nothing wrong with it as far as I'm concerned! Smisek's job is to sell a product to his customers... a B787 is a product, one with a significant cost to the airline, and by all accounts one with a significant benefit for the passenger. It's his job to make potential passengers understand what those benefits are and, therefore, get bums on seats.

What happens once the passengers are on the plane is a whole different kettle of fish.
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